Refund Policy
Last Updated: May 21, 2026
This Refund Policy describes the terms and conditions under which Dolzeq ("we," "us," or "our") processes refund requests for services purchased through dolzeq.com. By completing a purchase, you acknowledge that you have read and agree to the terms outlined in this policy.
1. General Refund Eligibility
Refund eligibility is determined on a per-service basis and subject to the conditions described in this policy. We are committed to ensuring a fair and transparent process for all participants.
1.1 Eligible Purchases
A purchase may be eligible for a refund if one or more of the following conditions are met:
| Condition | Eligible for Refund | Timeframe |
|---|---|---|
| Service not delivered as described | Yes | Within 14 days of purchase |
| Technical failure preventing access | Yes | Within 14 days of purchase |
| Duplicate charge | Yes | Within 30 days of charge |
| Change of mind after access granted | No | Not applicable |
| Partial use of service | No | Not applicable |
1.2 Non-Eligible Purchases
The following are not eligible for refunds under any circumstances:
Purchases where digital content has been fully accessed or downloaded. Services consumed in their entirety prior to the refund request. Requests submitted after the applicable refund window has closed. Purchases made using promotional credits, free trials, or discount codes unless otherwise stated at the time of purchase.
2. Refund Request Process
To submit a refund request, you must contact our support team directly. Requests submitted through unofficial channels will not be processed.
2.1 How to Submit a Request
Send your refund request to [email protected] with the subject line "Refund Request." Your message must include the following information:
Full name as used during registration. Email address associated with the account. Order or transaction reference number. Date of purchase. Reason for the refund request with a clear description of the issue.
2.2 Review Timeline
All refund requests are reviewed within 5 business days of receipt. We may contact you to request additional information before a decision is made. Failure to respond to such requests within 5 business days may result in the closure of your case.
3. Refund Processing
3.1 Approved Refunds
If your refund request is approved, the amount will be returned to the original payment method used at the time of purchase. Processing times vary depending on your payment provider but typically take between 5 and 10 business days to appear on your statement.
3.2 Partial Refunds
In certain cases, a partial refund may be issued at our discretion. This may apply when a portion of the service has been delivered or accessed, and the remaining portion is subject to a legitimate refund claim. The refund amount will reflect the unused or undelivered portion of the service.
3.3 Refund Method
Refunds are issued exclusively to the original payment method. We do not issue refunds in the form of cash, cheques, store credits, or alternative payment methods unless a technical limitation prevents return to the original source, in which case an alternative will be arranged with your consent.
4. Chargebacks and Disputes
We encourage you to contact us directly before initiating a chargeback with your payment provider. Filing a chargeback without first attempting to resolve the matter through our support process may result in the suspension of your account pending investigation.
If a chargeback is filed, we reserve the right to provide transaction records, access logs, and correspondence to the relevant payment institution as part of the dispute resolution process.
5. Service Cancellations
5.1 Subscription-Based Services
If you are subscribed to a recurring service, you may cancel at any time through your account settings or by contacting support. Cancellation will take effect at the end of the current billing period. No refunds are issued for the remaining days of an active billing cycle unless the cancellation is due to a verified service failure on our part.
5.2 Seminar and Event Registrations
For seminar registrations and scheduled events, the following cancellation terms apply:
| Notice Given Before Event | Refund Amount |
|---|---|
| More than 7 days | Full refund |
| 3 to 7 days | 50% refund |
| Less than 3 days | No refund |
| After event has commenced | No refund |
If we cancel or reschedule an event, registered participants will be offered a full refund or the option to transfer their registration to a rescheduled session.
6. Exceptions and Special Circumstances
We recognise that exceptional circumstances may arise. In cases involving documented emergencies, serious illness, or other compelling situations, we may exercise discretion to offer a refund or credit outside of the standard policy terms. Such requests must be submitted in writing to [email protected] and supported by relevant documentation.
Approval of exception-based requests is not guaranteed and is evaluated individually. Dolzeq's decision in such matters is final.
7. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services following any changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.
8. Contact Us
If you have questions about this policy or wish to submit a refund request, please reach out to us using the details below:
Dolzeq
1255 Commissioners Rd W, London, ON N6K 3N5, Canada
Email: [email protected]
Phone: +1 450 649 6384
Website: dolzeq.com